Compensation Policy
Case 1. Shipping delay that not our fault such as bad weather, holidays etc.
Our customer service informs the buyer of the possible shipping delay and reason, but no compensation;
Case 2. Shipping delay because of getnice or shipping company or seller.
A.Delay within 5 days(Not including “Case 1”):****
If customer doesn’t want to refund and keep wait, we gave 2% of price cash(Max 400P) or a price of 4% voucher(Max 800p), this two choice;
If customer wants refund, we refund and give him a price of 2% voucher(Max 400p);
B.Delay over 5 days(Not including “Case 1”):****
If customer doesn’t want to refund and keep wait, we gave 4% of price cash(Max 800P) or a price of 8% voucher(Max 1600p), this two choice;
If customer wants refund, we refund and give him a price of 4% voucher(Max 800p);
Case 3. Flaws
Level A: Minor traces on box caused by shipping or Minor blemishes caused by factory workmanship;****
For level A,
we don’t allow any refund ,compensation or return;
Level B: Little damage on box or little flaw on products;****
For level B,
we don’t allow any refund, but we will a price of 3% voucher(Max 400p) as compensation;
Level C: Middle damage on box or middle flaw on products;****
For Level C,
If customer want to refund, we will refund and give a compensation of price of 4% voucher;
If customer agree to receive the product, we will give two choice as compensation:
4% of price cash(Max 800p) or a price of 8% voucher(Max 1600p);
Level D: Serious damage on box or serious flaw on products;****
For Level D,
We will refund and give customer two compensation choice:
5% of price cash(Max 1000p) or a price of 10% voucher(Max 2000p);
Case 4. Other Conditions
The compensation plan for other special circumstances shall be determined by our customer service through negotiation with the customer.
Note:
- We communicate with customer before determining the level of flaws;
- Getnice reserves the right to determine the level of defects;
- We will notify the customer before implementing the compensation plan;
- Getnice has the final right to interpret this policy
